Research On Taxation Service Optimization Based On Taxation Service Satisfaction

With the development of social economy and the continuous promotion of tax modernization,tax service no longer only refers to the services and products provided by tax authorities for taxpayers,but also an important evaluation index used to measure the practice of "people-oriented" service concept by tax authorities.To a certain extent,the level and quality of tax service directly reflect the image of tax authorities and the satisfaction of taxpayers to tax authorities.At present,China's tax collection and management mechanism reform has entered the deep water area,which puts forward new requirements for tax service satisfaction and tax service optimization.In addition,the new changes of state and local tax consolidation also put forward new requirements for tax staff.Therefore,in the face of new changes,tax staff should follow the development trend of the times,continuously improve the level and quality of tax service,provide more convenient and efficient services for tax service objects,and then achieve the improvement of tax service satisfaction.However,from the current situation of tax service,taxpayers are not satisfied with the tax service of tax authorities,which is not conducive to the realization of tax modernization and the improvement of tax service quality and efficiency.From the perspective of tax service satisfaction,this study selects JX County Tax Bureau as a case study,and comprehensively uses literature research,questionnaire survey and case analysis to analyze the status quo of tax service in JX county.First of all,the background and significance of the study are briefly summarized.At the same time,the research results of domestic and foreign scholars on tax service and satisfaction are sorted out and summarized to provide a solid theoretical basis for this study.Secondly,through the research,the status quo of tax service in JX county is objectively analyzed,especially the evaluation of tax service object on JX county.Thirdly,according to the survey results,find out the relevant factors that affect the satisfaction of tax service,explore the problems in tax service of JX County Tax Bureau,and analyze the factors that cause the problems in depth;finally,under the support of relevant theoretical basis,combined with the actual situation of JX County Tax Bureau,propose to strengthen the concept of public service,improve the tax service mechanism,and establish a long-term working mechanism Strengthen internal and external supervision and evaluation,and attach importance to the construction of talent team.This study can not only further improve the tax service level of JX County Tax Bureau,but also provide some reference for the improvement of tax service level of the national tax system.