Research On The Improvement Of Zhaotong Tax Service System Under The Background Of “Internet+”

With the high popularity of the Internet,"Internet plus" has been extended to various fields,greatly improving the level of social information,tax services in the new era to face more opportunities and challenges.In the new normal,to improve the efficiency and quality of tax service,to better meet the needs of social development and economic construction,we must improve the satisfaction of taxpayers,which has attracted the attention of tax authorities at all levels.In recent years,the level of science,technology and information has been continuously raised.In the process of transformation and upgrading,how can we give full play to the superiority of network information technology and build a Service-type Tax Authority? This is not only the inevitable requirement of national development,but also a symbol of the progress of the Times,it is also an important challenge for the tax service.The first part of this paper,the introduction part focuses on the background and significance of the paper,drawing on the research results at home and abroad,elaborated the content,ideas and methods of this paper.The first chapter defines the concepts of tax service,tax service system and "Internet + ",and introduces the influence of the background of "Internet + " on the tax service system,the new public service theory,the tax compliance theory and the Maslow's hierarchy of needs theory are expounded.The second chapter introduces the current situation of the tax service system in Zhaotong,this paper sums up and analyzes the problems and causes of the tax payment service system in Zhaotong from the aspects of service concept,tax procedure,information barrier,team building and examination mechanism.The Third Chapter makes an empirical analysis on the operation quality of tax payment service system in Zhaotong from four aspects: The quality of tax payment service system,the internet +,the degree of tax compliance,and the degree of tax satisfaction,it is concluded that the development of "Internet plus" can effectively improve the quality of tax payment service system in Zhaotong,and then effectively improve tax satisfaction.The Fourth Chapter puts forward feasible suggestions to improve the tax service system of Zhaotong,including: Using "internet + " thinking,through "system+ technology",in the establishment of service concept,lay a solid foundation for service,strengthen team building,speed up the information construction process,improve the assessment and supervision system to promote the process of tax service system optimization.Under the background of "Internet",the improvement of tax service system can not only reduce the cost of tax payment,but also have positive significance for the improvement of taxpayer satisfaction.At present,the tax revenue work modernization transformation into a new period,through the research of this article,will be conducive to the process of building a service-oriented government in our country,to enhance the level of social governance,and to accelerate the realization of socialist modernization is of great significance,at the same time for zhaotong city tax service system policy Suggestions can provide reference for other cities tax service system development.