Investigation On The Professional Quality Of Tellers In Q Sub-branch Of Chengdu Rural Commercial Bank

With the development of social economy,the extensive application of information technology,and the trend of interest rate liberalization,commercial Banks are facing unprecedented innovation and reform situation,readjust their operation mode,and actively respond to the fierce industry competition in the market.In the context of sustainable and stable economic growth,commercial Banks have been exploring new operating models.As a result,the neglect of talents in the traditional development model has begun to emerge.In the past corporate environment,bank staff's enthusiasm is difficult to be mobilized,unable to achieve personal value maximization.As the core of competition in the market turns to the competition for talents,enterprises begin to pay attention to the improvement of their own management mode to ensure the retention rate of talents.At the same time through various ways to improve staff comprehensive quality,constantly adapt to the new market needs.In our country,Banking industry after the "golden decade" of rapid development,the traditional bank service mode has been unable to meet customer demand,the combination of artificial intelligence and big data,speeds up the banking industry to "intelligent" transformation,providing customers with rich products and good experience at the same time,to counter staff requirement also gradually improve,only improve service and operational efficiency,to maintain a good competitive.Professional quality represents the image of the bank,therefore,understand the teller the required professional quality,continuously improve and development,bring new development to commercial Banks.Taking Chengdu agri-businesses Q branch bank teller as a breakthrough point,in view of the professional quality evaluation,the questionnaire survey to collected the related data,carries on the quantitative,qualitative and comparative research methods,expounds and analyzes the Chengdu agri-businesses Q branch bank teller present situation,the professional quality of Chengdu agri-businesses Q branch bank teller improve professional quality of constructive Suggestions are presented.This study is divided into three levels to illustrate.The first part is about the background,significance and main research content of this dissertation.At the same time,I fully learned and introduced relevant theoretical research results,and defined new research directions on the basis of previous studies.Secondly,the questionnaire was designed and distributed.Through data collection and sorting,the professional quality of bank tellers was comprehensively understood,including customer service,risk control,organizational identification and training recognition.After that,I analyzed the problems and learned about a series of problems existing in the professional quality of tellers in Q Sub-branch of Chengdu Rural Commercial Bank.Besides,I also obtained the supplement of the problem analysis through the interview with the management.Finally,in view of the above problems,corresponding solutions are proposed from the aspects of improving communication mechanism,perfecting training and assessment system,strengthening supervision,strengthening brand culture construction,strengthening incentive,unblocking development channel,establishing talent pool and so on.The innovation of dissertation is not only Chengdu agri-businesses Q branch bank teller professional quality are analyzed,at the same time,from the Angle of the management staff of professional quality problems are studied,from different levels of a deep understanding of the professional quality of bank tellers present situation and the problem,and thus a more comprehensive and systemic countermeasures and Suggestions are put forward.