South Coast British Columbia Transportation Authority Police Engagement and retention

This study examines how leadership practices within the South Coast British Columbia Transportation Authority Police Services (TPS) might foster employee engagement and retention. It is expected the TPS may experience turnover rates, outside of the norm, in comparison to other municipal police departments in BC. There is a sense of urgency within this organization fuelled by the impending mass retirements of the Baby Boomer generation coupled with a significant number of job opportunities available to experienced police officers in most other police departments. Through action research, employees identified five key findings related to employee engagement within the TPS: (1) the importance of challenging work; (2) the importance of growth and development opportunities; (3) the importance of clearly defined goals and objectives; (4) the importance of a collaborative work environment; and (5) the importance of relationship skills. Recommendations were developed that addressed these findings.