Emergency communications between water/wastewater utilities and their public and local governments procedure for message content analysis

The purpose of the research is to assess the emergency communication messages that water and wastewater utilities used to correspond with the public during a crisis event. This assessment includes a review of data and disseminated messages provided by participating water and wastewater utilities. The work provides a coding procedure for quantitatively reviewing individual messages in a content analysis. This procedure shall be used for analyzing messages, developing trends and ultimately in deciding best management practices for message creation.