| The objective of this thesis is to more firmly establish the importance of physical attributes of workstations on the performance of workers undertaking a range of complex tasks while subjected to the visual and noise distractions prevalent in state-of-the-art North American office settings. This study investigates objective and subjective evaluations of noise and performance given a range of current physical work environments. The study provides criteria for architects, interior designers and managers, to select distraction-free office environments to deliver better performance.;The concluding chapter helps to establish the importance of designing more acoustically responsible work settings in state-of-the-art office projects. With 102 subjects (23 native speakers of English per each of three workstation types), controlled experiments were completed over a six month testing period in three different work settings---four foot partitions on two sides, seated privacy with six foot partitions on three sides, and a closed office with eight foot partitions, a door and a ceiling, with two acoustic environments (office sounds with and without speech at a controlled 45 dBA level at the receiver), the experimental results were statistically significant.;Another finding was the lack of a significant effect of background sound variations on simple or complex task performance. That implies the current acoustical evaluation tool, the Articulation Index, may not be an appropriate tool to adequately and conclusively assess the acoustic impact of open workplaces on individual performance. Concerning the impact of acoustic conditions on occupant performance from the experiments, Articulation Index values do not reflect the potential relation of workstation designs and subjects' performance and moods. However, NIC connected with speech privacy rating has the potential to be a better evaluation tool than AI for open workplaces.;From the results of this thesis, it is predicted that fully enclosed workstations will improve the individual performance of knowledge workers whose main tasks are complex, as well as improve the moods of occupants towards collaborations with their co-workers. |
