| Lean service is a framework for improving organizational performance by increasing process efficiency in service sectors, such as universities. Lean is also being used as a tool to increase environmental sustainability. This practicum report explores the process of expanding the lean program within Miami University's Physical Facilities. Methods included interviews with lean participants and a department-wide survey to better understand the barriers and benefits to participating in the lean program. Barriers included the lack of time, knowledge about how to participate, and training options. Benefits included knowledge gained, improving Miami's overall sustainability, and new connections made with coworkers. Based on research, lean training, interviews, and survey responses, I developed a one-hour lean seminar emphasizing environmentally friendly lean projects. The seminar was conducted with three groups of employees, a total of 24 participants. Their feedback was used to improve the seminar, which is available in its final form in this report. |
