Research On The Optimization Of Provincial Tax-Paying Service In X Autonomous Region From The View Of Public Service

By 2020,China has made decisive achievements in completing the building of a moderately prosperous society in all respects.In 2021,China will formally implement the 14 th Five-Year Plan and move toward the second centenary goal.As early as 2017,the report of the 19 th National Congress of the Communist Party of China put forward the requirement of building a service-oriented government.With the rapid development of China’s economy and the continuous improvement of the country’s comprehensive strength,the functions of various government departments have gradually shifted from management to service.The tax department undertakes the sacred duty of collecting taxes and collecting money for the country.Tax revenue is an important means to promote the national economic development.The quality and efficiency of tax collection are largely determined by the level of tax service,and tax service plays a huge role in the whole link of tax collection.Therefore,it is of great significance to study how to improve the level of tax service and how to meet the diversified needs of taxpayers to create a good tax business environment and build a service-oriented tax authority.Due to the objective conditions such as inconvenient transportation,large area and sparsely populated area,low level of industrialization and fragile plateau environment in X,its economic level is relatively backward compared with most of the country,which has always been the focus and difficulty of national poverty alleviation work.Due to the special conditions of X Autonomous Region,the work of the taxation department of X Autonomous Region started late,and the implementation of the concept of building a service-oriented government department and the implementation of tax service optimization work lagged behind other provinces and cities in China.Based on all-round construction of socialism modernization in China national road and the optimization of tax administration of taxation for service as the background,in the X autonomous region tax department as the research object,based on the new public service theory,and the theory of customer relationship management as the research theory,according to local government management perspective,through the literature research,questionnaire survey and the interview investigation,reference a large number of relevant research literature at home and abroad,the understanding to the X autonomous region tax department tax services related to the internal data,through the study of the personal interview of tax department staff and taxpayers to carry out the questionnaire,the statistical points In order to find out the inadequacy of the taxpaying service of the taxation department of X Autonomous Region and put forward the optimization measures.This article expatiates tax service before tax,tax,after-tax,the specific content of the tax service optimization and combined closely with the new public service theory,briefly summarizes the development of X tax service and the status quo of the tax service work,statistical analysis of the tax department to carry out the relevant opinions and taxpayers demand,find the hotline between taxpayers and tax departments contradictions and problems.One is the existence of taxpayers in the process of entity tax handling cumbersome tax handling waiting time and self-service terminals play an insufficient role and so on.Secondly,it is found that there are insufficient social forces in tax service,such as difficulty in obtaining cross-department information,low information utilization rate,lag in information transmission and single tax payer.Third,the existence of taxpayers using information means in the process of tax network handling is not smooth,not simple operation,operation and maintenance process cumbersome.Fourth,there is the taxpayer rights protection channel is not smooth,the consultation and guidance and policy publicity received is not timely,not comprehensive can not meet the actual needs,individual legitimate rights and interests can not be guaranteed.The author combined with the new public service theory,studies and analyzes the reasons for these problems,find including taxpaying service consciousness,service resource configuration is not reasonable,the crux of the problem produced by tax service system not perfect,finally combined with the actual situation in X,aimed at the problems existing in the tax service of our tax authorities put forward corresponding countermeasures and Suggestions.For the X autonomous regional tax department optimized tax service work,promoting the modernization of tax,building a service-oriented tax department provides the feasible reference,safeguard the rights and interests of the taxpayers shall be inviolable,accurate implementation,safeguard national tax policy for the X autonomous region to build a harmonious health hotline environment,business environment,ensure that tax department of X autonomous region in one hundred the national implementation of the second goal in the new journey is not left behind.