Research On The Human Resource Management Strategies Of Tourism Hotels In Rizhao Cit

Hotels are the starting point and end point for tourists to enter the tourist destination.A good check-in experience can enhance the overall impression of tourists on the tourist destination.High star tourist hotels that play the function of "City reception hall" are often used as city cards in tourism publicity.With sufficient investment,the hardware facilities of high star tourist hotels are usually superior,but the service quality has become the key to restricting the development of hotels.Therefore,human resource management is an important part of hotel management.The hotel enterprise is an intensive industry,and its staff has the characteristics of high crowding operation cost,high liquidity,low educational level,strong salary sensitivity and so on.Since the outbreak of the COVID-19,Rizhao,as a coastal city,has many international wharves,which has great pressure on the input of external epidemic prevention.Employees in the hotel industry are often suspended at home or closed at work.New changes have taken place in labor relations,there are more problems and contradictions,and the unstable factors of the staff are gradually increasing.The purpose of this paper is to analyze the related issues of human resource management by discussing the tourism service attributes of tourist hotels in Rizhao City,and to construct an evaluation index system for human resource management of tourist hotels in Rizhao City.And learn from the modern enterprise human resource management improvement strategy,on the basis of analyzing the current situation of the case hotel,put forward the countermeasures to improve the hotel human resource management,and promote the upgrading of tourism hotel management.Through the research on human resource management of tourism hotels in Rizhao City,this paper draws the following conclusions:First,the policy environment for tourism hotels in Rizhao City has been relatively good in recent years,and high-star hotels and boutique homestays have developed rapidly.Through the investigation of the current situation of hotel human resources management in Rizhao City,the preliminary conclusions of the investigation are: firstly,a relatively mature human resources management work model has generally been formed;secondly,employees generally believe that there is a lack of holistic and systematic human resources management work evaluation methods;thirdly It is the lack of ability of the workforce to respond to market changes.Second,for further in-depth analysis,selected case hotels for in-depth research,and through detailed information collection and analysis on the perception of employees,supervisors,decision makers and tourists of the target hotel,from the results,the target hotel has a system structure,strategy problems and deficiencies in management.Thirdly,according to the analysis and judgment of the problems found,in order to establish a systematic solution to the problem,and comprehensively refer to the typical human resource management evaluation model,try to construct an evaluation index system including fifteen evaluation indicators of three levels.Fourth,based on the evaluation index system,a series of solutions to human resource management problems are proposed to enhance the competitiveness of enterprise human resource management.In short,this paper adopts the method of empirical research,taking the Landbridge Jinjiang Hotel in Rizhao as a case,through questionnaires,executive interviews,data collection,expert diagnosis,etc.,to research and analyze the current situation of human resource management in tourism hotels in Rizhao City.On this basis,it further analyzes and extracts the main problems currently faced by the human resources of Landbridge Jin Jiang Hotel,and then puts forward reasonable suggestions to improve the level of human resources management.A corresponding implementation guarantee system has been established in terms of mechanism,continuous rolling cycle mechanism,etc.,to ensure the feasibility of the application of the research plan,and provide theoretical support for the establishment of a systematic human resource management plan for tourism and hotel enterprises.