Research On The Optimization Of Grass-Roots Tax Service Based On Taxpayer Satisfaction

On the occasion of the 20 th CPC National Congress,the Party put forward the development concept of the new era at the meeting,that is,taking the people as the center.It also guides the future development of tax authorities.We should strengthen the reform on the basis of the existing tax system,and ensure that the reform content can be implemented in practice.In addition,we should improve the tax business environment,simplify the tax process,and provide convenience for taxpayers and taxpayers,and give taxpayers and payers a greater sense of achievement,and tax service departments have a heavy responsibility.At the same time,it provides guidance for the service work of tax service departments,requires them to always consider the interests of taxpayers,and take their needs as the basis of tax service work,and improve the service experience of taxpayers with high-quality services,which is conducive to the improvement of taxpayer satisfaction,which will help to solve the outstanding problems restricting the development of tax services.Formulate tax service strategies targeted at the differentiated characteristics of taxpayers and constantly promote tax services to a new stage has become an important measure for tax authorities to transform into service-oriented government agencies.By improving the satisfaction of taxpayers,In addition,we can also formulate scientific and effective measures to improve our tax services and speed up the modernization of tax authorities with high-quality and efficient tax services..The factors that affect taxpayers’ satisfaction are mainly "hard" factors,including tax environment and information system,and "soft" factors,including tax personnel’s service attitude,service level and personnel quality.Taxpayer satisfaction survey is an important way to collect taxpayer satisfaction.Take the tax bureau of K District as the focus of the study to carry out in-depth analysis,focuses on its performance in tax service satisfaction,and takes the relevant theories of tax service as the basis,In the design of the questionnaire,the tax service index was used as the basis for the design,covering convenience services,standardized law enforcement and other aspects,and non-contact tax management.300 questionnaires were distributed to taxpayers in K area.Introduce different statistical methods for statistical analysis of relevant data,such as literature research,quantitative analysis,etc,it is concluded that there are asymmetry in the demand and supply of tax service,imperfect construction of tax service facilities,inadequate tax publicity and guidance,and low literacy of tax service personnel in K District Taxation Bureau.Take the change of service concept as the starting point,ensuring the implementation of policies,standardizing the service mode,the research results have played a positive role in promoting the efficiency of tax collection services,the level of service and the compliance of taxpayers in grass-roots tax bureaus,creating conditions for the improvement of taxpayers’ satisfaction.