| Cloud computing has received a lot of attention because of its clear business model.Nowadays,cloud computing is not a term specific to the IT sector,but rather a term that derives and defines new productivity.Cloud computing will be used across industries to create new business models that will lead to industrial upgrading.For business operations,cloud computing will revolutionise the customer experience and disrupt traditional business management models and concepts.Kerry Properties(Shenzhen)is a commercial complex construction and operation company based in Shenzhen,and after years of development,the commercial complexes it operates have become the regional benchmark in Shenzhen.With the fierce competition in the market,the competition for commercial complex products has escalated to the competition between business models,so creating a good business model is an important condition to ensure the sustainable development and success of the enterprise.However,the current IT operations of enterprises are slow to respond to business needs,the system operation efficiency is low,and the IT operation cost is high,which has limited the IT operation to effectively support the business operation change.The IT operation management capability of enterprises needs to be optimized and improved to help enterprises achieve digital transformation,and then create a new competitive business model.This paper firstly elaborates on theories related to cloud computing,introducing the concept,deployment methods,service characteristics and development direction of cloud computing,and also discusses the concept of real estate technology and IT operation management theories;secondly,it lists the shortcomings of IT operation management of Kerry Properties(Shenzhen)Company,and analyses the value of cloud computing for enterprises to carry out IT operation management improvement,and then formulates the construction goal of improving IT operation through cloud computing.The paper also presents the corresponding construction ideas and implementation methods under the guidance of Gartner’s 6R model and ITIL standard;finally,the content of this paper provides valuable reference and basis for the construction and improvement of IT operations of commercial complex enterprises based on cloud computing,which has certain reference and guidance significance. |