Research On The Optimization Of Tax Payment Service In L City Based On Taxpayer Satisfaction

By continuously optimizing tax payment services,improving taxpayer satisfaction,and ultimately achieving taxpayer compliance with tax laws,it has become a hot,key and difficult issue that tax authorities at all levels across the country must face and study.In recent years,the comprehensive quality of Chinese citizens,the quality of democracy and the rule of law and the level of social civilization have been continuously improved,which has put forward higher requirements and deeper challenges to the taxation service level of taxation authorities.From the perspective of taxpayers,on the one hand,the total number of taxpayers has grown rapidly.According to relevant data,in the five years from 2016 to 2020,a total of 58.74 million new tax-related market entities were added across the country,with an average annual growth of over 10 million.The rapid growth of various market entities has put forward more diversified and personalized demands for taxation services.On the other hand,the concept of ruling the country by law is deeply rooted in the hearts of the people.Since the 18 th National Congress of the Communist Party of China,the concept of ruling the country according to law has gradually taken shape and has been deeply applied to all levels of national governance.Citizens’ awareness of the rule of law has been continuously improved,so taxpayers pay more attention to the fairness,standardization and legalization of taxes and fees,and are more eager to obtain more convenient and efficient tax payment services.From the perspective of tax authorities,tax governance capability and governance level reflect a country’s governance capability and governance level.Tax payment service level is an important link in tax governance capability and level,and taxpayer satisfaction is an important test of tax service level.index.The thesis uses the theory of new public services and taxation to comply with the theory of taxation,adopts the questionnaire survey method and interview method,uses the taxpayer satisfaction survey as a breakthrough point,optimizes the tax service as the focus point,and uses the questionnaire survey of 381 taxpayers in the city of L City The results of the interview with 30 taxpayers interpreted the current status of taxpayers in L,and summarized the comprehensive quality of L In terms of problems,through analysis of problems and reasons,the relevant laws and regulations should be introduced in time to ensure the rights and regulations of taxpayers,strengthen the construction of tax informatization,give full play to the role of tax intermediaries,establish all employees’ service concepts,and strengthen tax publicity.