Research About Competition And The Evaluation Of Service Quality In Sichuan Mobile Communication Market

China joined WTO in 2001, which means that China Mobile Communication Industry has been pushed into the global competition. Core Competition of Operator is QoS(Quality of Service). It has been the most important point to the big Mobile operators that how to evaluate and assure the QoS of technology.The author has been working in the Mobile communication field for years and is joining MBA learning now.After thoroughly research of QoS around different operators, in the thesis, the author analyses the competitive situation in the mobile communication field and how to evaluate the technical QoS at present. She also points out the first competitive element ~ technical QoS, initializes a set of evaluation method of technical QoS based on the market free competition , set up the market evaluation target system and validated in Sichuan Mobile Communication Co-operation.The author hopes that the thesis can help the Mobile operators wide the train of thought in their O&M working. Through market analysis, using the method the thesis supplied to hold the technical QoS as well as systematically evaluate the working in O&M field.