Reducing Voluntary Turnover Rate Of Dispatched Workers In IT Industry By Six Sigma DMAIC Process

For IT as high-tech industry, the employee retention research has theoretical andrealistic significance. The strong employee retention will achieve business andstrategic goals, and at the same time help people to reach their full potential. Thetraditional research on employee turnover focuses on theories, models and empiricalresearch. There is no systematic approach targeting practical problems. The DMAICprocess is the essence and core of Six Sigma management in identifying and solvingproblems. It’s widely used in manufacturing, and has made tremendous economic andsocial benefits. In recent years it has also been widely used in the service sector.Basedon the analysis of employee retention and Six Sigma, the study presents that theconcept and methodology of Six Sigma could be utilized to retention analysis of ITindustry employees as an effective and cost-saving method. It also offers the startpoint to the key issues and provides a set of systemic approach to using Six SigmaDMAIC process in reducing employee turnover rate. Meanwhile, it provides a newperspective for study on employees’ retention and new ways for IT industry to solvepractical problems. The study found factors that affect employees’ voluntarydeparture have a distinctive group identity. Based on the traditional research, thisstudy drew a new conclusion, enriching study of employee turnover. The Motorola ITCompany’s success in reducing employee voluntary turnover rate by using Six SigmaDMAIC process confirms its feasibility and effectiveness and expands the applicationof the Six Sigma management.