Human Management

Based on the eastern management thoughts –"humanity as foundations,morality as priority, behavior adjustment for better service and relations" which is putforward by Professor Su Dong-shui, the dissertation focuses on the "behavioradjustment for better service and relations" part and explores the connotation andoperations mechanism of the theory. The analysis on the methodology for behavioradjustment management and on the development of the theory is done through theanalysis on self-management, emotions management, relation management, andincentive management. The author holds that behavior adjustment management refers to the process of satisfyingthe needs of both the organization and its employees by managers' active doings and the use ofinter-organization resources. The behavior adjustment management whose emphasis is on humanfactor in management, with human behavior as basis, by managers' doings and the necessaryregulations in an organization, tries to stimulate people's needs and motives, realize organizationalgoals and meet people's needs as much as possible. With "behavior adjustment for better serviceand relations" as its basis, this management style will inevitably embody both the characteristicsand culture of the east and the essence of the advanced management thoughts and models of thewest. It is actually the integration and innovation of the research of eastern and western cultures. Behavior adjustment management, as a management thought, has the theories in manyother research fields as its foundation, but on the other hand, it has its own operations mechanism.Based on the understanding and thinking of the eastern management culture and westernmanagement development, the author builds up the theoretical and practical framework forbehavior adjustment management with self-management, emotions management, relationmanagement and incentive management as its four major sides. Among those sides,self-management is the basic unit. It is the starting point and foundation for human behavior.Without the side, human behavior and behavior for the benefits of others will be groundless.Emotions management helps people experience the self and once combined with the law of favorof eastern society, it will certainly play a unique role in management. So emotions management istreated as a separated part for analysis. Self-management and emotions management put their - -emphasis on the analysis of the subject of management while relations management, based on therelation standard of the eastern society, explores the important role people relations play in theinter-function of "behavior adjustment and behavior for the benefits of others" between managersand the managed. Incentive management is the central ring of the "service plus incentive" loop.Incentive management is, by its nature, an important side to stimulate people's behavior. Therespective detailed analyses of the four sides ultimately constitute a comprehensive and completeunderstanding of behavior adjustment management. The goal of behavior adjustment management is to serve others by putting egoism andaltruism into high unity. Everybody's practice of "behavior adjustment for better service andrelations" will be absolutely rewarded by others with the same behavior. The reward willencourage everybody to behave for others' benefits. It is actually a circle without terminal. Eachtime the goal of the behavior for better service and relations is reached means the process oforganizational harmonizing. "Business for people", the highest value of business management,is actually what behavior adjustment management pursues. Behavior adjustment management is amanagement thought that is open to future and it is in accordance with the new managementdevelopment trend and will bring business management to a brand new stage.