A Study On Climate-Behavior Relationship And It's Moderators In National Enterprises And Public Utilities

Organizational climate (OC) and organization members' behaviors (OMB) are all important issues in the organizational behavior researches, and more and more researchers have paid their attention to the relationship between climate and OMB since 1990s.After reviewing the history of climate research and analizing the problem of high agreement of the climate perception which have being puzzled researchers for a long term, the author solved it by reconceptulizing organizational climate as the shared latent psychological restructure of the members' climate perception. And, another important concept, climate strength, was independently used as a variable, which was different with other researchers.Using the questionnair of OC and OMB in 8 National Enterprises and Public Utilities (NEPU), the results revealed: (1) the OC included 4 factors: communication and management, reward, warmth and support and impression; (2) the organizational citizenship behaviors (OCB) had 2 factors: helping behavior and civic conscientiousness; (3) the in-role behavior had 1 factor, fitting. There were special groups according to the reward, warmth and support climate, which was contrary to others.Significent linkages were found between communication and management, warmth and support climate, and reward climate had little direct or indirect relationship with behaviors. The managers of the NEPU should attach importance to it.Job satisfaction (JS) and mental models both had much moderating effect to the relationship of climate-behavior, and the latter had more direct influence to behaviors than the former. Significent relationships were also found between mental models and climates. Furthermore, the different between JS and climate was verified through a quasi-experimental study.In a multilevel research including group-climate strength, job satisfaction, mental model and behaviors, significent effect was found: (1) climate strength of communication and management, warmth and support to the relationship between JS and helping behavior; (2) climate strength of communication and management, reward to the relationship between knowledge of organization—one factor of mental model and helping behavior; (3) climate strength of warmth and support to the relationship between knowledge of organization and fitting; (4) climate strength of impression to the relationship between JS and civic conscientiousness, knowledge of organization and fitting.In this paper, there are several innovations according to the theories of OC, method, research model and the results. These series study are also useful to the management practice.