Research On The Custom Knowledge Interface Of Top Service Enterprise

Top service enterprise is the core part of the national economy, it is also the embodiment of economic modernization and the power of economic growth source. In the knowledge-based economy era, top service enterprise faces fierce market competition and their sustainable development challenges, to consolidate the core competitive ability in the market competition, maintain the leading position and make full use of knowledge resources have become an inevitable choice for top service enterprise.The knowledge of the customer is an important source of top service enterprise knowledge resources, with a series of features of value, value-added, complexity, and so on, to become the decisive factors for enterprise compete for success. The acquisition of customer knowledge, transfer and sharing should be considered and management in the system framework. The concept of the customer knowledge interface is the description and generalizations of customer knowledge management activity. Because the customer knowledge interface activities are carried out in the whole society contact system, so it is imperative to examine and research from the social network perspective.This paper will combine theoretical research and empirical analysis, the qualitative analysis and quantitative analysis, and statistical analysis and management analysis, comprehensively utilizing management science, systematics, statistics, mathematics, and other aspects of the theory and method to explored the theory and empirical analysis for top service enterprise application customer knowledge in aspects as connotation, motivation, the interface of the process, the factors, the theory model and so on, to provide the theory basis and the practical guidance.In this paper, the main achievements include the following aspects:Firstly,to offer concept definition and supplement for the top service enterprise, pointing out that its essential character is relying on the modern information technology and management technology service enterprise, top service object and process with dense and the radioactive knowledge.Secondly,to take system theory as a foundation, the high service enterprise integrates the process of obtaining customers knowledge, transferring knowledge and sharing and application of knowledge into a process for interface, and conduct an insight and illustration of the docking port connotation, interface mechanism, the interface management system, the interface periodical management and implementation method.Thirdly,to consider from the social network perspective the essential elements of the interface management of top service enterprise and customer knowledge management, with the dominant influence as with the social network (network connection strength, network range, network density), strategic (feasibility and validity), the customer (provide knowledge intend to send knowledge with the ability), enterprise (interface intend to interface with the ability), customer knowledge (knowledge tacit, sticky and complexity), management (management methods and means), interface situation (organizational culture and learning ability, the structure of the organization), and other factors. Through the establishment of top service enterprise customer knowledge interface theory models, as well as specific and real data analysis, the hypothesis can be tested by the basic argument interface theory modelFinally,concerning social network environment, to well conduct the top service enterprise customer knowledge interface management work, concrete suggestions are put forward in this paper, on the level of the following aspects as creating social network atmosphere, strengthening the analysis of social network, perfect ing the interface organization, implementing strategy management, stressing the benefit drive, to set up a learning organization, interface incentive mechanism, the situation mechanism and harmonizing mechanism.