Research On The Relation Between Knowledge Management And Management Performance Of Software Enterprises

We are entering an age of knowledge-based economy with which the most important characteristics are possessing,producing,distributing,and using (consummating)knowledge and intellectual resources.Knowledge is the core of enterprise resource in the age of knowledge-based economy.Only knowledge can interpret the core competitive ability,and only knowledge and knowledge management can be the source of enterprise's core ability and core competence.Improving the knowledge management in software enterprise can not only increase the software technique and its related production value,but can also push software industry to pay more attention to the design and innovation of its products, to the decrease of producing cost and the extension of industry chain in software industry;at the same time it can increase the international competitive ability of software industry.This will be of positive significance in both pushing the upgrading of software industry and promoting china's economic development.Firstly,this dissertation mainly discusses literatures such as the definition of knowledge,the management process of knowledge,the management ability of knowledge,the management performance of knowledge and organization performance.The discussions are as follows;1.Knowledge management ability refers to the potential of getting margin because of managing knowledge.Andrew's definition and classification to knowledge management ability,which contains basic construction ability of knowledge management and knowledge management process ability,is recognized and used by most scholars.2.Knowledge management belongs to enterprise activities.It includes knowledge acquisition,knowledge transformation, knowledge pervasion and knowledge accumulation.It is a dynamic loop,and contains feed back and controlling mechanism.To sum up the attitudes of the experts towards knowledge management,it can be defined as "under the foreground and strategic planning of the enterprise,promoting the staff to raise the competitive edge of the organization by creation,pervasion,transformation and accumulation of knowledge, making good use of the knowledge and sharing it with the members,then improving the performance of the organization.3.Measurement of the enterprise's knowledge management ability is always an important subject of academic research.The research methods to measurement of the enterprise's knowledge management ability mainly refer to multi-class misty synthetically evaluation method,mathematical model of synthetically evaluation,evaluation index system,evaluation model and so on.4.Knowledge resources owned by an organization,especially the utilization efficiency and effectiveness of the key knowledge resources,play an important role in the competitiveness of the organization.There is a close relationship between knowledge management ability and organization performance.If an enterprise wants to improve the organization performance,the parameter clause is to establish a culture and environment to share the knowledge.Secondly,this dissertation discusses the characteristics of software industry and software enterprises.The knowledge management of software enterprises mainly contains;innovative management and forward looking of the leaders, construct-and-learn organization,and management of the software knowledge workers,sharing of software knowledge,continuous development of knowledge and technology and moving into new knowledge industry.This dissertation points out that the focus to implement knowledge is on knowledge integration and innovation. Software enterprises generally have various relatively mature information systems as a carrier of knowledge.One key of knowledge management is how to select and integrate knowledge from those systems,for example,how to configurate management systems,office management systems,e-mail systems,and integrate them with the community.Innovation is another key.It has two aspects,i.e. technology innovation and management innovation.Technology innovation is the permanent subject of knowledge management,and is an easy process of knowledge management for software enterprises to get results.The meaning of management rests on its capability to continuously improving business procedures so as to make internal management more reasonable and efficient.This dissertation shows that the main difficulty in knowledge management for software enterprises is sharing the knowledge and proposes some respondent measures;the most urgent problem is how to recognize problem,and it is also a dreary problem,which requires the senior management to make a basic,fighting protracted war mental preparation and to avoid quick success ideas.To promote sharing the knowledge we can begin with;to make the staff realize the benefits of sharing knowledge as soon as possible;and to make the sharing approaches and tools unified and convenient.Comprehensive planning is a difficult and key issue of knowledge management and should be completed at the initial implementation stage. The classification and standardization of knowledge is a difficult problem.How to combine the specific situation of enterprises and develop a convenient and practical classification system and standardized approach is the problem that each enterprise needs to address.Software enterprises have a lot of knowledge workers,and the characteristics of software personnel is also prominent compared with other types of talent,and therefore the establishment of respect,trust and cultural atmosphere is a matter of concern.This dissertation takes UF and Jindie software as an example to discuss practices and specific experience of knowledge management implementation for software enterprises.In the fourth chapter,the author constructs the index system of knowledge management ability evaluation and the evaluation pattern.The constructed knowledge management ability evaluation is divided into sifting of evaluation index and performance evaluation.According to the knowledge management cycle structure, the author establishes the enterprise knowledge management ability evaluation pattern whose key point is knowledge management system.On the basis of knowledge creation,pervasion,transformation and accumulation of knowledge management activities and the sifted evaluation index,the author constructs a layer-structured enterprise knowledge management ability evaluation system.In order to master the enterprise knowledge management ability,the author uses semanteme variability to express the faintness of subjective valuation,uses faintness Deft method to sift the important evaluation index of the evaluation aspect,and combines with the faintness layer analysis method to calculate the importance among each aspect. Taking the knowledge management ability evaluation of an intellective enterprise for example,the author tries to explain the evaluation process and approach of the performance evaluation pattern constructed in this paper.According to the self-judgment results of the three senior directors in this case,the pattern mentioned in this paper is quite in accordance with the evaluation results of the system.The relationship between software enterprise knowledge management ability and management performance is analyzed by the method of balanced scoring card in chapter five.The research subjects are the 231 qualified software enterprises in the annual verification revealed by ZheJiang Software Industry Association on 30 May, 2006.The research is done mainly by mailing question papers.After analyzing the statistics of the question papers,research shows that basic construction of information technology has a good effect on the guests' performance,basic construction of organization structure has a good effect on performance of the enterprise' inner procedure,and basic construction of organization structure also has a good effect on performance of learning and development.Procedure of knowledge acquisition has a good effect on performance of finance,and procedure of knowledge appliance also has a good effect on finance.Besides that,basic construction of organization structure has a bad effect on performance of finance,and procedure of knowledge transformation has a bad effect on performance of guests.The research results are presented remarkably,but the effect is reversed.Then based on the results of this analysis,we make some suggestions.Firstly,we should strengthen technological infrastructure construction.Secondly,we should let organizational infrastructure developments play an active role in knowledge management of soft ware enterprises.Thirdly,we should increase the efficiency of the flow of getting knowledge.Fourthly,we should weaken the negative effects to customers in the course of knowledge conversion.Fifthly;we should pay attention to the application and the protection of knowledge.The trend for future software industry development must head to the internet. Knowledge management is more important to software industry.How software entrepreneurs use knowledge to research software,use knowledge to publish software, or use knowledge to provide service to software users will be a significant subject for the future software industry workers.The software enterprises need to use all kinds of methods or modes to get the business goal,such as a good organization knowledge system,the establishment of innovative organizations and so on,which are all approaches to improve the performance.But affected by the feature of software industry,to go on with research projects and publish software may reduce the share of the market,lower the satisfaction of customers,waste quite much money and cause financial losses.Only to get and use knowledge technology to improve research ability and the software development ability,reduce unnecessary financial payout and amount of the deputized software and increase the proportion of software with independent intellectual property,can the market share,satisfaction of customers, quality and financial performance be improved effectively.Generally speaking, competitiveness of software enterprises comes from maintaining the core value of knowledge.If supported by a better knowledge management ability of the organization,the competitiveness of enterprises and technical accumulation will be more efficient.The paper finds out that because software industry is a new developed one competitiveness in this industry is very strong,especially,that many domestic software enterprises prefer to get short term margin by being the publish agent or data processing agent of foreign software(e.g.Internet software,information management system software),rather than strengthening the research ability which is not advisable for the long run.In addition to the rapid changing of industry environment,the decisions of enterprises lean to the short term and are lack of long term strategies on training excellent persons and competitiveness.Consequently, training excellent talents and improving the technology abilities must be the key factors in upgrading the competitiveness of software industries.