| The implementation of knowledge management in the enterprises in China has not achieved the desired effect. The successful experience is very few and failure’s is more. The other hand, many Western companies, knowledge management project is a multi failed. The reasons for the failure are many and varied, but we attempt to analyze the two important reasons:(1) The lack of a deep understanding of enterprise knowledge management, it thinks only knowledge as the object of study of knowledge management, while ignoring the important role who is closely related to the environment (in particular, the operation of the internal environment). Many knowledge management projects are simply seen as an extension of information management, while to much emphasis on the technical attributes of knowledge management, and neglect the social attributes of knowledge management.(2) Enterprise in importing knowledge management, due to the lack of clear understanding on their own level of knowledge management capability status quo, so it is unclear whether the organization has ready. After the implementation of knowledge management, there is no a clear effect evaluation mechanisms and standards, so the employees feel that knowledge management can not bring real benefits to the enterprise. These will make the project a mere formality and failure ultimately.The existing research on knowledge management maturity model widespread a problem: Model construction methods are all experienced judgment and lack of real data on the selection of elements. Therefore, this study attempts to use experience research (rather than empirical judgments) to determine the composition of the enterprise knowledge management maturity model dimensions.Research on enterprise knowledge management operation environment is basically at the description stage. Because focus on theoretical study, it lack of empirical data relation corresponding effect. Since knowledge management operation environment is very important, so, how they affect business performance? What is the affect the relationship between the corresponding empirical data?In this paper, empirical research and analysis has been used to verify the following aspects:(1) The research of maturity model structure, model function, model evaluation index system and implementation processes.(2) Research on the construction method of maturity model based on empirical findings.(3) Study on the mechanism of Knowledge management operation environment to knowledge management and knowledge management to enterprise performance.(4) On the basis of theoretical analysis, we verify the effect verification of "human resource" and "knowledge management" on the relationship between knowledge management and enterprise performance.(5) Relying on the three results of "knowledge management environment","knowledge management core flow" and "business performance" relationship, we construct a knowledge management maturity model.(6) Through the case analysis, effectiveness of KM3had been confirmed, based on the model practice in DHI·DCW.Through the literature research, the theoretical model and hypothesis has been established. On the basis of the visited enterprises, sample has been collected from the existing literature scale mainly, and we selected242valid questionnaires using structural equation model and regression analysis to test it. Relying on empirical findings build KM3, the KM3has been used to business practices in DHI·DCW. Throughout the course of the study, we found that:(1) There is a new method based on empirical research to Knowledge Management Maturity Model.(2) The effectiveness of knowledge management maturity model constructed in this study based on the operation of the environmental perspective is good. The model has been adopted in DHI·DCW, and one of the reference based on the model has to develop as a human resources management system.(3) Whether or not knowledge management project has been implemented, there is knowledge management operation environment objective in enterprises, and this environment can be measured. From the point of view of knowledge management operation environmental factors, enterprise can clear the level of maturity of knowledge management through the evaluation of the operation environment construction, and thus appropriate to grasp the import of the timing and focus of knowledge management direction.(4) Overall, knowledge management operation environment will have an impact on business performance through the intermediary of knowledge management core processes. The detailed impact relationships are:Centralization of enterprise knowledge management operation environment has a negative impact on knowledge management acquisition process and knowledge-sharing processes in knowledge management core processes, and formal environmental has a negative impact on knowledge-sharing processes and knowledge innovation process.Technical support for knowledge processes has a positive impact on the processes of knowledge acquisition and knowledge sharing. Bureaucratic culture has a negative effect on knowledge innovation, and innovative culture has positive effect on knowledge acquisition, knowledge innovation, and the same time, the supportive culture has positive effect on knowledge sharing and knowledge innovation.The core Knowledge processes (knowledge acquisition, sharing, and innovation) has a positive effect on Enterprise Performance.(5) Codified-knowledge management strategy play a positive regulatory role on the relationship of knowledge acquisition, knowledge sharing and firm performance, but play a negative regulatory role on the relationship of knowledge innovation and firm performance.(6) The interaction of value of human resources strategy, knowledge sharing and knowledge innovation has a positive impact on business performance. The effect of the interaction of the value of human resources strategy and knowledge acquisition on firm performance is not significant. The interaction of the specificity of human resource and knowledge innovation has a positive impact on enterprise performance.(7) The conclusions of relationship between knowledge management operation environment, the knowledge management core process and enterprise performance can be applied to the construction of "a knowledge management maturity model"... |
PDF Full Text Request