| With the increasing popularity of communication technologies (e.g., cell phones, email, text messaging applications, blogs, instant messaging software, chat rooms, and microblogs) individuals are exchanging messages with others at an unprecedented rate. However, empirical research suggests that communication patterns among group members using these communication technologies often resemble multiple monologues rather than dialogue. In monologues, message senders broadcast information largely without incorporating feedback from others, whereas in dialogue, participants mutually produce message patterns and meaning within their interaction. In other words, individuals using communication technologies are often effectively talking to themselves rather than aligning the messages that they exchange with each other.;In this study, I sought to determine whether group members could overcome this multiple-monologue problem by enacting a pattern of interaction known as collective mindfulness. Collective mindfulness is characterized as a group-level process in which members mutually contribute to the group interaction, form mental models of group processes, and align their own actions with ongoing group processes. In this study, I examined whether a shared two-dimensional electronic workspace can be used as a supplement to group discussions carried out through a traditional instant messaging application in such a way so as to promote the development of collective mindfulness and improve group performance. Five-person teams took part in an experimental decision task. The results of this study suggest that groups using the shared workspace experienced increased levels of collective mindfulness, and that collective mindfulness lead to improved performance. This study lays the foundation for increased research involving collective mindfulness and group performance and additional efforts to understand how communication technologies can influence the development of collective mindfulness. |
