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Communication satisfaction, interactional justice, and organizational citizenship behaviors: Staff perceptions in a university environment

Posted on:2009-04-15Degree:Ph.DType:Dissertation
University:Ohio UniversityCandidate:Fournier, William HFull Text:PDF
GTID:1449390002499827Subject:Speech communication
Abstract/Summary:
This study measured the perceptions of extra-role behaviors that contribute to the success of an organization (organizational citizenship behaviors), the perceptions of fairness in the superior/subordinate relationship (interactional justice), and communication satisfaction of 549 Ohio University administrators and staff. Results indicate that 81.4% of respondents participated in citizenship-type behaviors, 64.1% perceived their supervisor/subordinate relationships to be fair ("Just"), and 24.4% were "Satisfied" with regard to their organization's communication practices. Regression analysis supported previous research, which established a positive relationship among interactional justice, communication satisfaction, and organizational citizenship behaviors.
Keywords/Search Tags:Organizational citizenship behaviors, Communication satisfaction, Interactional justice, Perceptions
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