| This qualitative study takes a case study approach to exploring knowledge transfer among client-facing professionals in professional services firms. The literature review focuses on knowledge, adult learning theory, knowledge transfer, organizational learning, and measurement processes. Data were collected through interviews, surveys, and focus groups with client-facing professionals and firm leaders. Findings include: (a) defined tacit knowledge sets for role success, (b) tacit knowledge transfer approaches, (c) hiring and on-boarding insights, (d) firm leadership and culture impacts, and (e) the importance of evaluating, measuring, and rewarding knowledge transfer. Implications for practice are the need for organizational consensus on key knowledge sets on-boarding and development plans self-directing, client-facing professionals a structure that encourages knowledge transfer leaders as role models and measurement processes. The impact on theory and areas for future research are also discussed. |
