| This study examined relationships between personality and retention of 9-1-1 emergency telecommunicators. The study used a concurrent mixed methods approach to evaluate linkages between individual characteristics, contextual performance, servant leadership, and person-job fit, as related to telecommunicator retention. Findings of the study indicate significant relationships do exist between personality and employee retention, person-job fit, contextual performance, and servant leadership traits expressed as contextual performance in the sites examined. Further, the findings of this study provide a sound case for on-going investigation of relationships between the Big Five personality aspects, servant leadership traits, and 9-1-1 emergency telecommunicator retention. |
