| This dissertation seeks to understand why the failure of total quality management and continuous quality improvement initiatives persist. It investigates why some companies are able to succeed with total quality management and continuous quality improvement implementation and countless others are not. Many components contribute to the successful implementation of total quality management, examples are culture, top management commitment, systems knowledge, long term versus short term thinking, strategic planning processes, training, human resource management, and organizational structure. All of these components are within the sphere of influence surrounding organizational leadership. Therefore, it is put forward that the answers sought by this study can all be found within the discipline of leadership, its methods, and its association with effective change management strategies and approaches. |
