| This dissertation assesses whether, and to what extent, senior logistics executives use performance information when making logistics-related decisions. The research examines the performance management and measurement systems and processes within three major government organizations; determines what conditions, if any, affect logistics processes and how the organizations measure them; and explores whether senior officials use this information in their decisionmaking.;Case studies were conducted on the United States Department of Defense (DOD), the United States Postal Service (USPS), and the United States Department of Energy (DOE). Based on 12 critical practices that the United Stated General Accounting Office has identified for federal agencies to use in assessing compliance with the Government Performance and Results Act of 1993 (GPRA), 28 evaluation factors were used to assess the use of performance information at four logistical levels within each agency.;This study determined if, and how, organizations use performance information to assess the results of their decisions and related changes within the logistics operations of their organizations. The research found that each performance management and measurement system was associated with changes within the particular organization, based on information generated by the system or by the act of creating the performance management and measurement system. It found that the USPS is a leader in the use of performance information, while DOD uses performance information for some, but not all, of its Commands. The DOE has no discernable performance measurement system for logistics to gather performance information. This dissertation shows that the requirements of the GPRA influence the performance systems (i.e., performance management system and performance measurement system) for logistics within each of the three agencies. |
