Review And Analysis Of Users' Expectation And Response Studies

As a kind of service, interpretation bears the task to fulfill the users'expectation. But just living up to the expectation of the users may not guarantee a satisfying interpretation service, so the users'response is also a indispensable factor in identifying whether the interpretation service is satisfying and up to the standard. This paper provides the theoretical frameworks for users'expectation and response studies, makes an overview of the former users'expectation and response studies, and analyzes these studies. After the above approaches the author challenges the separate expectation and response studies through indicating their shortcomings in three aspects, which are: lack of deep understanding of the users'cultural background, lack of the understanding of the users'knowledge and experience, as well as unable to settle the contradictive view on the role of the interpreters. At last the author puts forward the view that the future studies should combine the users'expectation and response together, which will help the interpreters to adopt a strategy that would satisfy the users and facilitate the communication at the same time.