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Empirical Study Of The Factors Influencing Training Transfer Of Hotel Staff

Posted on:2004-02-01Degree:MasterType:Thesis
Country:ChinaCandidate:H Y KuangFull Text:PDF
GTID:2156360092998522Subject:Tourism Management
Abstract/Summary:PDF Full Text Request
The competition between enterprises in our era is actually the competition of talent. As hotel is labour-intensive industry providing service, the training of hotel staff is of great importance. Many hotel invests in staff training, but a lot of trainees can't apply the training skill in their daily work sufficiently namely training transfer inefficiency, thus training output is very little. So, in order to improve the ROI of training, it is a realistic and urgent issue to study how to improve the training transfer and what factor effects training transfer in hotels.Empirical analysis method and normal analysis method were used in this article. At first, some factors which may affect training transfer were founded through a hotel survey and documents summarize. Then another survey was conducted and the data was analyzed using quantitative approach. In this way, four factors showing high relation with training transfer and four other factors display cause and effect relation with transfer were confirmed. The article is composed of three parts. The first part introduces some fundamental theory and concept. The second part is about the survey and the quantitative analysis of the data. The third part analyzed factors influencing training transfer. The third part is the most important in this article. The first theoretical contribution of this article is the finding of three factors that are cause-effect relation with training transfer. The second is the proving of some foreign viewpoint in China environment. The practical contribution is that I made a quantitative approach applied to compare training transfer effect in different hotels. Using factor-analyzing method the article provide a way for hotels to diagnose it's transfer efficient. At the same time there are regrets in this article and in the preparing process. These are what I should avoid and pay attention to in the future research work.Kuang HongYun(Tourism Management) Directed By-LiXiu...
Keywords/Search Tags:training transfer, training content, training methods, work environment needs, motivation.
PDF Full Text Request
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