Research On Performance Management Of Y Property Management Co., Ltd. In Terms Of KPI

Property management is an industry with low risk and small margin. It is one of the fundamental methods to expand scopes so as to improve the performance. However, lack of talents is one of the obstacles of enlarging scales. Consequently, investment in property management includes not only capital but also talents and experience. As a result, it is an essential condition for the survival and development property companies to train employees with high quality and to strengthen management of human resources. It is also the foundation for property management companies to participate in competition and to make a difference in the field.Y Property Management Co., Ltd., which is introduced in the thesis, is a newly-founded property management company. The thesis, via basic theory and diagnosis technology of balance marking card and modern human resource management, analyzes problems of the Company in terms of quantity and nature, and finds out causes of such problems. Via analyzing the strategic target of the Company as well as business keystone, the realization of performance targets and establishment of major performance indexes may change prospects and strategies of the Company into executable performance management process.The thesis consists of seven chapters. Chapter One is the introduction, which mainly analyzes the basic information of the Company, the status in quo of its present performance management, and the necessity of studying its performance management. Chapter Two introduces fundamental principles of performance management. Chapter Three focuses on diagnosis analysis of performance management of the Company and tries to find out causes of such problems. Chapter Four discusses performance target management and business keystones, and combines targets and inner management of the Company via setting up KPI (key performance index). Chapter Five is about performance management process, via establishing which to support the implementation of KPI. Chapter Six talks about the design of performance evaluation system, the establishment of which should match features of the Company. Chapter Seven is the establishment of math model, via which to evaluate its performance management system.