The Study Of Foreign Land Deal Process Re-engineering In Postal Saving Field

The business process reengineering that is a kind of new management thoughtarose in 90's in 20 centuries, very quickly rolling up the whole United States and otherEuropean nations. The business process reengineering is a kind of improvementphilosophy, its target is a process that makes these processes to increase in value thecontents to maximize, other contents minimum by means of re-designing the processesof the organize , thus acquire the results improvement to progress by leaps. Itsimplement comply with the following principle: Face to the process, customer highest,organization leadership ability and pay attention to the employee.The process reengineering is a huge but complicated engineering, needing us totreat hard, research systematize, carry out step by step, then can increase several rate ofthe engineering success. We choose the trade handling process of foreign land as thekey process according to selection principle of key process. The aim is to give a newlife according to reengineering the process of representative, study a road of thebusiness enterprise business process reengineering, make the whole business enterpriseto melt into the thought of the management process.The current foreign land trades process is divided into the following steps:First, the customer puts forward the foreign land business request which is carriedout by means of filling in the form of many kinds of requests.The business personnel hand over the foreign land bargain by computer systemaccording to the request that the customer put forward, if successful, then the process beover, if not successful, then change direction one handling process.The computer system will cause to the mechanism of deposit or withdraw money(or transfer) automatically. This mechanism does not need the artificial intervention, thesystem will send the trade under the function of this mechanism in that day until itsuccesses .If the trade successes, then handling process be over, otherwise, changedirection a processing process.If the trade is not successful, the point of network must hand over the processingapplication on second, the way for handing over is a handicraft process by filling inapplication list, faxing County City bureau which manages the point.The bureau according to the application fax, gather to fill in the error handlingapplication list, fax the province center.The person who is in charge of the job of the province center checks the receivelist, then hands over the amiss processing search bargain.When the open province center register the system, the bargains that are discoveredare needed to check to reply according to the concrete circumstance, if satisfy thecondition of the approval adjustment, then checking to reply approval for , otherwise,refuse search to trade.Trade province center according to the result for reply, carry on the homologousprocess. If it is a consentient result, then hand over the adjustment, completing thewhole bargain. Otherwise, demand according to concrete circumstance, carry on thehomologous processing, may still hand over the search again.According to applying the " value chain" analysis method, method of ASME andthe usage" control theories" to carry on the analysis to the original process, we can drawa conclusion:1. The unreasonable factor existing in the value added activity, cause the wholeefficiency of process very low;2. Information delivery by artificial interfere is too tedious, really make informationlose easily, and cause the waste;3. The start point is not reasonable of the mistake processing, cause artificialintervention excessive;4. The automation degree is not enough;5. The consideration to the bind is not enough, cause not to attain the anticipantpurpose, brought the negative effect on the contrary.Aim at these conclusions, we made use of zero thinking method, the improvementintelligence mode method etc to carry on creativity thinking, then draw up the target forgive a new life, discuss how the set sets up and trains to give a new life the team, apply"ESEIA" principle to carried on the analysis to the target process, then designed newprocess. The new process mainly includes the following parts:1. The customer hands over the business claim, this part did not make any change;2. The person of the point of network hand over the bargain, if this step succeeds,then finish, otherwise turning to the next step;3. the point carry on the resend( cancel) trade, the resend trade is at the positionhomology with commonness at this time, so it's successful the rate is higher .if this linksucceeds, then ending, otherwise turning the next step;4. the point hand over the amiss processing request .since the start point of mistakeprocessing is the point of network, reducing in the center link, simplifying theprocedure, lift high-efficiency;5. The system checks to reply automatically, on one hand can raise the accuracy, onthe other hand can reduce to waiting-for-time again;6. The point of network hand over the adjustment, thus completing the wholeprocess.After new process design complete, apply the " value chain" analysis method,method of ASME and the usage" control theories" to carried on the analysis to the newprocess, after analysis we can see :Total time of the whole process reduces to 22minutes from original 1435 minutes, the efficiency raised over 60 times.Although what we carry on is a partial process reengineering, this is just the preludeof the systematize process reengineering, therefore, we still need to work well theassistance work of the reengineering process: Rebuild the communication system of thebusiness enterprise and adjust to organize the structure and need the IT to prop up etc.then, can start the implement and improvements of carry on the reengineering process.First, draw up the implement plan this time aiming at to reengineering, draw up theGunter diagram and a schedule.Then, the experimental unit of the implement BPR is necessary, build up a...