Research On Applications Of Balanced Scorecard In The Performance Management Of Civil Servants

As the political and economical reform is progressing deeply, the personal ability of civil servants of all party bureau and government administration is being required higher and newer level. It is very important and urgent to build the objective, integrated and just system of evaluating the personal performance. This evaluation system will promote the personal ability of civil servants, and ensure to have the enough an amount of competent civil servants to carry out the key important policies which are made by the central party committee. Now some institutes and all level government bureaus are searching for the creative system of evaluating the personal performance, but there are some problems at today's system of evaluating the personal performance. For example, the system has less promoting functions. And the exam organizers and the personal examiners get unsymmetrical the information, and the measure guide line of evaluation system is rough, and the method of examining is single. It is necessary to solve the today's existed problems, and develop new system in theory and practice.The balance scorecard base on the organization mission and strategy, then the organization strategy becomes the detail measurable objects. The organization strategy divides into 4 sections: finance, customers, internal business process, studying and improving. Then those measurable objects are introduced to the all different level department, and finally the detail and executable personal objects will be sourced from the whole organization strategy. The balance scorecard can build the reliable and executable system of evaluating the personal performance. And there are some successful application examples in practice. This thesis introduces the concepts and objects of the balance scorecard, and there is coefficient between this balance scorecard' system and the system of evaluating public-servants' performance. The thesis analyses the possibility of applying the balance scorecard in our country public service department, and get the results that the balance scorecard can apply our country public service department, and make the creative progress for evaluating the civil servants' performance. With this analysis, the thesis more deeply research the 4 dimensions' evaluation factors of balance scorecard, and the internal relations between the factors of the balance scorecard. Also the thesis designs the detail index of the evaluating system, and investigates the deploying and application of the balance scorecard for evaluating the civil servants' performance. The thesis researches the general principle and deploying procedures of applying the balance scorecard for evaluating the public-servants' performance, and analyzes the issues of applying the balance scorecard in practice and the necessary assistant measures which should be taken.The thesis creatively introduces the general applying model of system of evaluating the civil servants' performance, and absorbs the reasonable cores of the balance scorecard, and develops the multiple evaluating systems which key factor is performance. And the thesis transfers and adjusts the key contents and models of the balance scorecard. Also thesis discusses the index of the system, and contributes and enriches the theory of evaluating the civil servants' performance. The evaluating system is applicable in practice, and has positive effects.