Research On The Protection Of Consumer's Rights In Banking Services

Financial industry is "confidence-industry",whose development is determined by the banking consumer's confidence in bank.And the confidence of consumers always comes from the powerful guarantee of consumers' right by the bank.The protection of banking consumers' right is the base of banks' survival and development.So it's necessary and urgent to strengthen the protection of consumers' right,which is the inevitable trend of the banking development.The paper starts from the concept of consumer,then puts forward analyzing the problems existing in the protection of consumer's right,then compares and learn the experience of the advanced countries and areas such as US,UK,and HK,finally proposes effective regulation methods of the banking consumer's right's protection based on Chinese current situation.The above contents are analyzed in the way of comparative analysis and empirical analysis.Protection of the banking consumers is system engineering.Consummating Chinese system of protecting banking consumers' right should start from the integrity of related law and the foundation of related organization and supporting institution,which include the protection of financial privacy,the regulation of banking charge system and information reveal system, dispute-solving mechanism,guarantee of financial service and education of banking consumer. All the above reforms are especially towards the bank,the Banking Supervising Committee, Banking Association,Consumer's Association and banking consumer.Based on the reform, China will finally build up a system of banking consumer protection which is in accordance with the special conditions of our country.