There are 6 parts in the thesis, they are preface, introduction, the present questions and cause analysis, the study and apply in abroad, the perfect and conclusion. In the preface, it is illustration of the thesis's aim and sense; In the introduction, it concludes telecommunication's conception and the consumer's rights and interests in telecommunication in china. It is direction against the present of violating the consumer's rights and interests in telecommunication, and find out the reasons(such as lacking the effective competitive system and the law system , government's management not strength ,staff's quality not advanced, the consumer's influence weak and so on). There are all kinds of present legislation stipulations in different countries (such as Russia, Australia, Southeast Asia) in the forth part, and there is legislation research in Hong kong. It perfects protecting our the consumer's rights and interests in telecommunication based on other's experience (such as enlarging the range of the consumer's rights, reforming the lawsuit's system about disputes in the consuming field of telecommunication, establishing the system of aiding consumer , following the principle of managed by government , autonomied by enterprise and supervised by society, improving the consumer's ability and consciousness of protecting theirselves etc.). At last, in conclusion, it is a summary of all questions.
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