Research On The Management Of Volunteers In The Public Crisis

Along with the social progress and development of civil society, today's volunteer activities are no longer a few celebrities of the elite event, it's become more and more an collective action which ordinary people involved in, it is no longer Lei Feng spirit beyond the everyday life, but become people's a part of everyday life. Face of crisis sudden and uncertainty, our existing emergency management system can not effectively deal with all kinds of public crisis, while the effective participation of volunteers, can penetrate into the public crisis in many government departments have no time nor the power to take care of to the place. So, the research of volunteer management in public crisis has important theoretical significance and practical significance. Based on this understanding, the paper use the volunteer management status and problems in public crisis as the background, through the empirical analysis of volunteers management status in the 5.12 Wenchuan Earthquake, from The management of the main volunteers, volunteers' quality, the external environment and other aspects of volunteers management in public crisis research.Papers include the following:(1) On domestic non-governmental organizations to participate in public crisis, as well as domestic and foreign volunteers, conducted a brief literature review, Conducted a preliminary discussion and definition of the core concept of the article, explore the contradictions and conflicts on volunteer management.(2) For the public crisis meaning and principles of volunteer management, analysis the volunteer management a range of content from recruitment to assessment.(3) Study of public crisis and various stages of the life cycle of volunteer management. Paper first analyzes the life cycle of public crisis; then use Fink's four-phase division method were used in the study of signs of public crisis period, the outbreak period, the proliferation period and the settlement period of four stages of volunteer management.(4) Set out the status and existing problems of volunteer management in public crisis. That the current volunteer management of the public crisis has five issues: lack of unified management, poor communication, lack of specialized training, volunteers have high morale but insufficient capacity, lack of protection in the volunteers interests.(5) Empirical analysis of volunteer management in the 5.12 Wenchuan Earthquake, empirical analysis four aspects of the basic information of volunteer, involved in disaster relief causes and attitudes, the results of voluntary service and voluntary service oriented.(6) Given a public crisis in volunteer management solutions. Volunteer management from the main building, enhance the volunteers' ability and the external environment of management, as well as volunteers to improve the three aspects described in detail.Finally, summarized the main points and conclusions of the study and pointed out the shortcomings of the research, indicating the contents of the future worthy of further study.