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Higher User Satisfaction Of Information And Evaluation Of The Main Components

Posted on:2011-08-28Degree:MasterType:Thesis
Country:ChinaCandidate:Z Y SunFull Text:PDF
GTID:2167330332965324Subject:Technical Economics and Management
Abstract/Summary:PDF Full Text Request
As information technology in higher education in the use of information, the construction of higher education has scored some achievements, the higher the value of information for users is unprecedented. In higher education in the process of construction of information, and concern in the output of efficiency, we must consider the information resources, networks and electronic library project information to the higher education resources of our products have characteristics that public property from a user's point of view, the higher the value of the information to whether it was recognized and accepted by a user to the research to be more realistic significance. This article introduced user satisfaction theory, the use of the main element analysis of the ways to influence of information to the satisfaction of higher education research and analysis.Article, the higher education and information on customer satisfaction theory, study in higher education system of information to the satisfaction of the necessity of henan province. the part of the construction as institutions for higher learning information, the user satisfaction of the functional testing process, for a fundamental analysis of the main problem.Secondly, the satisfaction of the functional testing method for higher education and research and information to the satisfaction of the factors influencing built higher education, information on customer satisfaction the indicator system of functional testing, according to the target system set up customer satisfaction survey.Thirdly, the higher education functional testing information on customer satisfaction the indicator system of the empirical research and survey the collection of henna institutions for higher learning education development of information to the satisfaction of data, the use of data spss analysis, the user and the whole indicator of customer satisfaction values. Empirical evidence that the user to the reliability of satisfaction and concern are relatively high and reliability of the need to maintain factors ; users in response to sexual and effectiveness of satisfaction than reliability, and the response and priority needs to improve the effectiveness of the factors and diseases of minor improvements.Finally, increase customer satisfaction, and future research. the outlook...
Keywords/Search Tags:Higher education informatization, Customer Satistaction index, Principal componen
PDF Full Text Request
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