| China is in a high-speed development period, especially the development of the telecommunications industry by for rapidly. Only lasts for a few decades of time, China's telecommunications industry experienced something and from behind to advanced, large scope from small-scale to the high-speed development. With the deepening of China's reform and opening up, the Chinese telecommunication industry market also began gradually and world communication standards, domestic communications industry will face huge challenges.At present our country were three telecommunication operators, China mobile, China telecom, China unicom. These three communications services providers are basically by former state-owned enterprise restructuring, split or restructuring out, in operation system, operation standard etc has many problems. Enterprise because vulgar management and caused a lot of waste of resources very popular, it is caused by high on business operation cost, on the other hand the user satisfaction always wandering in a low level. China's entry into the WTO, communications market will gradually opened up to the world, foreign communications enterprise would never give up China this huge communication market, by that time the Chinese telecommunication enterprise will face more brutal competition and challenges. Therefore, only from now on will constantly improve the level of management, scientific management mode and method to really applied to enterprises, strengthen site management, to reduce enterprise operating costs and improve their market competitiveness is the correct choice of Chinese communication operators.This paper uses the method of queuing theory operational research, first of queuing system of line up rules, services and quantity index of research are briefly introduced, the distribution function will be applied to explain; referenced after China unicom corporation a branch of a grassroots units 112 phone obstacles as an example, the paper machine enterprise external and internal environment and organizational structure, and appropriate analysis for the working process of the machine 112 obstacles and existent problems in in-depth analysis; Finally establish 112 obstacle of machine, queuing models in the original three personnel management mode is proposed based on five solution: four division / two workers, four division / three workers, two division / five workers, the unity, improve efficiency. By using the model, through daily operation to accumulate data analysis tools of the indicators, and concluded that the best solution.Through the best solution into practice and will be applied, and take this broke original "The old three models" personnel distribution management way, from the confused situation are solved in a construction funds and personnel costs, but the effect is not significant, customer satisfaction is still need ascending problem.The research findings so far, personnel allocation management way basically reaching can try with the most small amounts of labor costs, and make the customer satisfaction to stay at a higher level, found in the enterprise between costs and benefits of the balance, seek a best along with society and the further development of the company, 112 obstacle of machine needs staff collocating management mode, and also will in this innovation after, continue to search for forward, more reasonable development direction, at present the long-term development of the branch has important practical significance.Meanwhile, in the study will in the future as the breakthrough, summarizes experience, then to deepen achievements belt surface, expand the application point range, eventually widely applied to a company other professionals, other provinces points and even the entire communications industry, in order to improve the level of the whole trade fine management to make due contributions. |
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