| The core of communication operators is network and service.With the steady development of network construction,service has become the key to win market share for major operators.Limited by the background of the planned economic system transformation of the central enterprises,the overall market-oriented transformation of the communication operators is relatively slow,the service capacity of the outlets can not meet the needs of consumers for the upgrading of communication products,the business acceptance pressure of the business windows is increasing,and the waiting time of customers is increasing,so the queuing problem is an important problem to be solved for the business outlets of the communication operators.Based on the comprehensive application and research of economics,management,mathematics,statistics,psychology and other related disciplines and theories,combined with the analysis of the current situation of T operators' business outlets,this paper,aiming at the key causes of the problem,mainly from the optimization of queuing theory model and the improvement of customers' psychological state,puts forward the suggestions for T operators.Internal operation improvement scheme of queuing problem in business outlets.It is hoped that the solutions discussed in this paper can be used for reference by T operators in improving the efficiency of enterprise operation and management,reducing the waiting time of customers in business outlets and creating good service experience for customers.In the fierce industry competition,the core competitiveness of brands will be built to win a larger market share.This paper focuses on the optimization of customer queuing waiting time in T operators' business outlets,realizing the rational allocation of channel operation resources,comprehensively improving service management level,so as to realize mutual benefit and winwin between enterprises and customers,which has reference significance for improving the overall service level of the industry. |
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