Tourism Crisis Management Research

Modern tourism since the nineteen forties has improved by leaps and bounds since the development in the world today, become the most active social culture and economic activity. However, the tourism industry of general prosperity behind it conceals a deep crisis. Under the background of global environmental change, possible future diversified crisis is at all levels in different ways affects people's outing ability, restricts the sustainable development of tourism industry. Crisis management as the important content of tourism sustainable development more and more attention by people. Construct a scientific tourism crisis management mechanism, promoting tourism to repair or optimization direction evolution is the realistic need, the crisis is to realize the sustainable development of tourism the necessary security.Based on the discussion of crisis management of crisis and the basis of the basic concept, the basic characteristics of the Angle from crisis explains the connotation of tourism crisis management. Points out that tourism crisis management is to avoid and reduce crisis to tourism brings the serious threat. By studying the crisis, the crisis warning and crisis response to restore tourism business environment and tourist consumer confidence, and the purpose of the procedural decision process. The government, tourism association, tourism enterprises and tourism consumers of the tourism industry crisis management is mainly deal with subject. Consumers, competitors, destination and government field is the main tourism industry crisis activity areas. From the time perspective, tourism crisis management is a dynamic process, complete can be divided into crisis warning, crisis before respond to and recover after three stages. Crisis pre-warning system and crisis response mechanism should crisis management is the main tourism industry works, but also the main content of this study. In the construction of the two major mechanism, taking time pressure for axis, from organizational behavior and organizational decision two aspects to think, a systematic analysis of the different crisis stage of development crisis response subject should adopt strategic countermeasures and measures, including crisis management behavior strategic, crisis plan and crisis management tool selection. Finally, combined with the particularity of China's tourism industry, puts forward the construction of tourism crisis management mechanism should pay attention to the problem.The healthy development of tourism industry is essentially management issues. Obviously, health, safety and tourism environment industry is the existence and the development of the foundation and premise. Tourism crisis management is from opposite Angle for tourism create safe, healthy tourism environment, scientific and effective tourism crisis management warning mechanism and coping mechanisms of the tourism industry stable, healthy and sustainable development to have the important meaning.