Research On The Core Competence Of China Telecom Based On All Business Operation

2009 is China communications industry in the whole business operation of Cyrus, experienced in the 2008 communications industry third after integration, the new three telecom carriers actively carry out all the transformation of operation, opened the formidable all business operation prelude, also widespread service problems brought to the whole business operation era. China telecom as one of China's earliest telecom operators, how in new competing environment seize opportunities build whole business core competence, this article from the Chinese telecommunication industry environment analysis and communications industry competitive analysis, China telecom analysis the advantages and disadvantages in such aspects as, by SWOT, competition five competitive forces model, it is concluded that the method such as China telecom whole business operation core competitiveness conclusion that improve customer service quality, unwavering implementation "the user supreme, whole-hearted service" service concept. Operators only is a center with the user, fully grasp the user needs to realize norm turn of service marketing synergy, carry out the elaborating management, improve customer service ability, can obtain all the business operations of the core competitive advantage.