Research On The Evaluation Of Service Quality Of Residential Quarter Property Management

The property management has developed for more than 20 years in China, it is still at the immature stage. Residential quarter property management as an important type of the Estate Management, have already received the more and more domestic and international attention. The request of onwer to service quality improves increasingly in circumstance competitive drastically. Consequently, how to evaluate andhangye improve service quality becomes the focus of the success of property management industry.The paper firstly introduces the background of the selected title and the present situation of the service quality of property management in China and research done on this aspect both at home and aboard. Then it presents a deep analysis in the following respects, such as service, concept of service quality, the concept of residential quarter property management. On the basis of the necessity of structuring the evaluation target system of service quality of property management and the basic function of property management .Through the the research method with theory and Demonstration, Finally, design the evaluation target system of service quality of residential quarter property management from the view of clients.A service quality fuzzy comprehensive evaluation model of residential quarter property management is set up in the following part,and the analytic hierarchy processis adopted to define index weight, and analyze the real example by applying the model and the index system concretely to a residential quarter in Shenzhen City. Finally, improve operable measures of optimizing service quality as the case.The research in the article would help property management enterprise enhance service quality and offer a way of how to improve service quality.