Quality Evaluation System Of Residential Property Management Services To Build And Applied Research

China's property management has developed for more than 20 years, but it is still at the immature stage. After China's accession to WTO the industry of property management confronts tremendous opportunities as well as challenges. In order to survive and develop in such a situation, it is vitally for the industry to improve its service qualities and establish a service quality system which is focusing on the owner of property.Firstly, the thesis introduced the present research situation of the service quality of property management both at home and abroad, and made a comparative analysis on the evaluation models for service quality. Secondly, the thesis built up an original evaluating index system for service quality of residence property management. By using methods of correlation analysis and fact analysis, the author adjusted these index, and formed a final evaluation index system, and validated its credibility and the validity. Finally, the author applied the evaluation system to the housing districts of CangWu and YuDaiXinCun in LianYunGang, evaluated and compared their effects, then put forward several measures to improve service quality of property management.