Research On The Performance Appraisal Of Grass-Roots Customs Officers

Since the reform and opening to the outside world, our country has gone through a dramatic change with the rapid development of economy and the improvement of our society. With the perfection of socialist legal system, the reform of governmental administration including the reform of the administration of civil servants, and the transformation of governmental function turn to be a crucial part of the reform of the political system. Currently, the quality and the administration of civil servants in our country need further improvement and perfection due to the fact that they are not compatible with the development of our economic society and the transformation of the governmental administration. Customs features professionalism, independence and high integrity risk with its great responsibility and power. As a special part of the civil servants of our country, Customs officers, comparatively conduct more administrative execution; therefore, without better administration, they tend to conduct corruption, negligence of duty and dereliction of duty, which may lead to direct and negative influence and impairment on the country's image and the order of import and export. Performance appraisal is an important and difficult task of the human resource management department of the Customs. The characteristics of Customs make it even harder to give an accurate evaluation of the Customs officers. A better evaluation system and an improved evaluation method of Customs officers are greatly needed to achieve the modern administration of Customs and are of great help to human resource management in a fair, impartial and objective way.This thesis, with performance appraisal of the Customs officers as the subject of study, based on full analysis of the performance appraisal of the Customs officers, focuses on the existing problems of performance appraisal and their root causes, and combining the current situation of the performance appraisal of the Customs officers, proposes a new model of the Customs officers' performance appraisal and the related safeguard measures. This thesis consists of the following parts:Part one introduces the research background, research subject and presents the related concepts. Based on the widely-collected materials, referring to the research theory and examples of the performance appraisal of the civil servants both home and abroad, the author brings up the research approach.Part two is a detailed analysis of the current performance appraisal of the Customs officers: the evaluation content is too general without quantitative index; evaluation result is distorted with subjective factors involved; the aim of the evaluation can't be achieved without the necessary communication and feedback mechanism; the selection is separated from the evaluation result, etc. In this part, the author also analyses the roots of the problems from the aspects of the characteristic of the administrative organization system and concept.In Part three, the basic principle of the construction of the performance appraisal model is brought up. Based on performance appraisal theory and KPI theory, the Customs officers is divided into three types: administrative type, business type and technical type, and the corresponding evaluation index system of these three types are constructed. In addition to these, it clarifies how to use AHP to determine the preference of different indexes. In this part, the author designs the complete model of the Customs officers' performance appraisal.In Part four, the necessity of improving the performance appraisal is proposed and four safeguard measures of the performance appraisal are brought up: perfect Customs performance appraisal system; establish correct concept of performance management; strengthen the communication and feedback of information to achieve the aim and effect of the evaluation; attach more importance to the application of the evaluation result and enhance incentive mechanism.Part five is the summary of this thesis.