Study On Core Competence Of Service Outsourcing Enterprise Based On Resource View

As international industry transfer and adjustment go on, service outsourcing becomes more and more popular. China has considerable advantages and many cities develop the industry as a pillar industry. Thus many service outsourcing providers emerge including ITO and BPO enterprises. From the country level, China has competitive advantage, but from the enterprise level, it is hard for local service outsourcing providers to gain competitive advantage in international market. The reason is local service providers lack unique competitive advantages which is critically important for enterprises to survive in an international level. So the identification and cultivation of core competences are urgently needed. But at present few scholars have studied it.This paper researches the service outsourcing provides from vendor's perspective, and identify the core competence to help the vendors build core competence and gain more opportunities in international competition.First, based on the framework of resource-based core competence theory, together with the characteristics of service outsourcing providers, a market research is conducted to identify the core competence system, and the result turns out that the most important resources are high level staff and human resources management ability.Second, according to strategic human resources system, a three-dimension model based on human resources core competence is proposed to deal with the problems of human resources. To be specific, three methods concerning human resources can be employed to cultivate core competences. The three which are properly deployment, whole life-time development and reasonable incentive of human resources can be carried out within enterprise. Chapter four raised some proposals for building human resources core competences from inside the enterprise. Besides above three, there is one factor out of enterprise—absorbing talent form outside of the enterprise. Chapter five divides human resources to different levels and in connection with each level, some proposals are raised for building human resources core competences from outside the enterprise.