Study On Development Strategy For Foreign BPO Companies In Dalian

With the economic globalization, product diversification, and the development and progress of science and technology, the industrial division is tending to be more and more segmentized. As a result, companies are facing more complicated and intense competition. It would be much difficult for companies to keep pace with the changing market demands, if only depending on their own abilities. Therefore, many companies are facing a serious of realistic developing problems, such as how to fully develop their own core competence, and strengthen their flexible ability, by seeking resources and cooperation from outside, and by combining and utilizing those outside resources.Under such circumstances of inevitable tendency, as a brand new module of operation and management, Business Process Outsourcing has already been acknowledged and widely adopted, for it could effectively combine companies' inside resources and outside resources. However, although Business Process Outsourcing is widely applied in the enterprises, related studies is only on its initial stage in the academy, and especially the development study for BPO companies is rarely found.This thesis tried to do some tentative study on this rarely touched area. By comprehensively applying enterprise strategy and enterprise culture, and by adopting several analytic methods, such as system analytic method, comparison analytic method, and combined qualitative-quantitative analytic method, this thesis carried out a wide study for Dalian-based foreign BPO companies in the field of their growing process, current developing situation, and future development strategy, after consulting many domestic and international literature, and wide investigation. Through deep analysis of the inner factors and external factors, this thesis fearlessly probe into the development strategy for BPO companies in Dalian, including localization strategy in human resources, growing strategy for project management, developing strategy for outsourcing scale, and partner development strategy. This thesis is full of significance and application value not only for BPO companies, but also for those non-BPO companies, who are eager to enhance and speed up their overall competence by adopting Business Process Outsourcing in a proper way and in a proper opportunity.