The Study On The Control Of Quality Cost Under The Enviroment Of Supply Chain

With the development of world economy, the concept'quality first' has been accepted by more and more enterprises. Enterprises all around the world have been carrying out and learning quality management practices to improve their competition. But there are also a lot of disadvantages in the developing process. The traditional quality cost management only pays great attentions on the control and the analysis of the internal enterprise, it lacks of the careful researches on the exterior quality cost. Although it considered the influence that the supplier relates to the quality cost, it considers the supplier quality cost as prevention cost. It also considers the influence of the customers' satisfactions to the quality cost, but it actually considers the cost created by unsatisfied customers as bad quality cost. Although the control of traditional quality cost has considered the quality cost influence caused by the supplier and the customer, it does not analyze the quality cost influence exactly, and it does not analyze and study them individually.The goal of the supplies management is to raise level of the users' service and reduce the cost of total transaction, and seeks the balance between them. It is as same as the goal of the high quality and low cost in the quality management. We can use the superiority of supply chain, and it makes up the insufficient of the traditional quality cost. They provide a new method for the quality management and new theory basis for production management.First, we study the data from home and aboard, and analyze those theories related; we study on the emerge and development of the quality cost and supply chain, and discuss the concept of relationship marketing in details. Under the environment of supply chain, we study the selection of suppliers which based on the design of indicators, presenting the new design principles and system of indicators, and use AHP to determine weights of them. Then we validate the design of vendor selection indicators explained by the example of Zhongtong bus limited liability Company. Based on customer satisfaction, we offer the functions of quality cost, and make the parameter estimation. Finally, it can provide the enterprises new methods to make the corresponding with the balances between supply companies and consumer satisfaction under different production levels,.The innovation of the article is that it combines the supply chain management with the quality cost management. Based on the analysis to the enterprise in the supply chain, it studies the supplier relation, supplier appraisal, customer satisfaction and the relationships between supplier cost and customer cost. It has constructed the supplier evaluating indicator system and based on the customer satisfactory quality cost control model. It provides new method to the control of the core enterprise carried on the quality cost control for the supply chain on under the different production level.