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Bi Research In The Telecommunications Enterprise Applications

Posted on:2006-11-08Degree:MasterType:Thesis
Country:ChinaCandidate:C GuoFull Text:PDF
GTID:2206360152488161Subject:Technical Economics and Management
Abstract/Summary:PDF Full Text Request
Telecommunication enterprises are main builder and network operator of the national information infrastructure, taking charge of the important mission of capital construction. In order to comply with the trend of information age, satisfy customer's personalized service, shorten service chain, improve key innovation ability, every telecommunication enterprise builds business information support the system taking IT technology as backing in succession.In recent years, the management analytical system based on business intelligence technology becomes the direction of construction of information gradually, but the informationalization practice for many years has shown that it makes the enterprise process framework inside telecommunication enterprises confused because our informationalization construction lacks unified business process framework, standard and norm, and leads to less cooperation of the fulfillment of the front platform, settlement of the order forms, and the customer care, network management of background platform resource allocating as well as poor cooperation of IT technology supports of the background platform, and accompanied with the bad coordination and consistency of front and background platform, the low utilization ratio of resource. We can say, telecommunication enterprises have possessed resource advantages rather than resource operation advantage, in consequence resources sharing can't be realized and waste is severely caused.As the entry to the WTO of China and the forming of the multi-competition patterns of telecommunication market, it has increased the urgency about telecommunication enterprises introducing eTOM. The eTOM has been put forward by the management forum of telecommunications (TeleManagement Forum, TMF), as the overall planning of the activity and operation inside enterprises through its summarization of operation practice and management theory from the international leading telecommunication operator, and on the basis of research and description ofinformation and communication service in e-commerce era and inside activity of operator, organization framework, business process, etc. The eTOM business process framework structure, from the views of the business urge, market lead and focus on customers, integrates the existing enterprise's information resources, innovates and reengineers a new business process, shortens service chain so as to exert enterprise's key competitive advantage of telecommunications further, and to strengthen the competition force in target market segmentation.Enterprises should be in the leading position in the process of the development and setting-up of the next generation of intelligence operating system. Using for reference with numerous telecommunication operator's practical experience across the world and the eTOM model, and that according to enterprise's actual situation, utilizing the combination of thoery and practice, combing enterprise's process in order, forming scientific organization management system, setting up the structure of scientific enterprise's information system, telecommunication enterprises would be possible to head for broad and great road of informatiomzation and intelligence while realizing standardized management.
Keywords/Search Tags:telecommunication enterprises, business intelligence, business analysis system, informationalization
PDF Full Text Request
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