Iso9000 Research In The Commercial Sports Clubs

Since the 2000 edition of ISO9000s standard Published,more and more services in order to obtain better working efficiency of the implementation of ISO9000 Certification.Such as banks,hotels,etc.In sports services, it has not yet implemented the ISO9000 Certification.Against this background,research ISO9000 in the commercial sports clubs in the use of the country's sports services has some significance in order to implemente the certification of ISO9000 early.the two major theoretical support system in article:one is the ISO9000 quality management system of core beliefs,the other is ISO9000:2000 "based on quality management system and terminology" in the establishment of quality management system of the eight steps.Use these two theoretical supportting,interviews,logical analysis as the main research methodology, the proposed use of ISO9000 in the commercial sports clubs to establish service quality management system of the seven steps.The ISO9000 and commercial sports club system was introduced in article firstly.Building a service quality management system of the eight steps,eight principles of quality management,ISO9000 quality management standard for other industries,commercial role in promoting the concept of sports clubs,their products and services,such customer ect.Then, commercial sports clubs and then the problems facing the development and use of a service ISO9000 quality management system on the objective inevitability of the establishment of service quality management system is solution to the current commercial sports clubs facing problems.Finally, basing eight to ISO9000 Quality Management on the principle,combinating the our commercial sports club of their own characteristics,integrating Service Quality Management System of eight steps in ISO9000:2000,Has proposed the establishment of commercial sports club service quality management system of the seven steps.