Problems And Countermeasures Of Information Tax Service

Tax service is the Government and social organizations to provide regular, comprehensive, convenient and economical services to taxpayer, while they fulfill their tax obligations and exercise their rights, under the provisions of tax laws and administrative regulations. Because of the inherent advantage of informatization, it plays a very important role to optimize tax service during tax reform and innovation. Only the informationalized tax service can exploit more potentialities of taxtation departments on the base of current financial and human rescources, then contribute to the tax service optimization.Nowadays, compare to the reserch of experience and feedback of taxpayer and basic employee worked for taxation departments, informationalized tax service in China only lay emphasis on top design, it lacks testing and verifying of existing theory systems. Focusing on the examples of tax information service of the National Tax Bureau in Dongchuan district, this paper analyzed the actual collection and management situation of the Dongchuan National Tax Bureau through case analysis method, enumerated excellent results of tax information service in network reporting, 12366 tax service hotline, network invoices issuing and other aspects achieved by the National Tax Bureau in Dongchuan district, at the same time, it pointed out the information needs and the inevitable trend of the tax service, and made a concise prediction for the development direction of the tax information service. 948 questionnaires were collected in the area through the questionnaire survey, and conclusion was drawn by the analysis of the questionnaire of the taxpayer: the main problems in the present stage of the tax information service in Dongchuan district are insufficient supply of the service, low remote tax efficiency and so on. Causes of the problem were also put forwarded from the increasing demand of the taxpayer, insufficient investment of the tax authority, information sharing lag across departments under current system and other fields. Meanwhile, learnt from the excellent experience and practice of Canada, Japan, New Zealand and other developed countries and domestic developed provinces(cities) like Beijing, Guangdong, and combined with the actual conditions of tax service work of National Tax Bureau in Dongchuan district, countermeasures of corresponding problems were proposed in this paper from many aspects, including expanding information service scope, increasing the investment in human and financial resources, improving information infrastructure, paying attention to professional talents training and so on.