Aris-based Business Service System Modeling Research And Applications

Entering to the WTO has brought great challenge to domestic project machine-manufacture enterprise Today , products' homogeneity is aggravated day by day. How to improve the quality of after service to promote customers' satisfaction, it is the question that enterprises pay attention to. Under this kind of background, this article introduces the information technology into the after service of enterprise, and uses ARIS to set up the model of information system of enterprise's after service.Before building the model, this article will find out the suitable after service mode for domestic enterprises at first, and set up the event-driven process chain chart (EPC chart) of this service mode. On the basis of EPC chart, we have set up the function view, organize view, data view and controlling view of this after service mode separately by using ARIS. In the controlling view, the other three views are integrated through an extended event-driven process chain chart (eEPC chart), to form an intact business process chain. Then by transforming the eEPC chart into object-oriented event-driven process chain chart (oEPC chart), a set of intact development frames which represent the business process well are built to instruct programmer to design application system .Finally by developing an after service program example "returned spared parts dealing process " to prove the feasibility of "business model-information system model-application information system " in practical application.