Study Of The Impact Of Third-party Logistics Service Quality Of Outsourcing And Cooperative Relations

Since 1990s, more and more enterprises outsource the logistics to reduce the cost and improve core competence, which bring the prosperity of 3PL industry in china. However, some data shows that the service quality of 3PL is not good enough, there are a few companies can provide systematic service, and the satisfaction of the customer is very low, besides, many enterprises choose 3PL service provider mainly depend on the price, which result that partnership stays in a primary stage and can't achieve the strategic goal.Although there are many papers on the logistics service quality, they mainly research on single part, Studies on the relation between the service quality and the partnerships of outsourcing are scarce. Therefore, this study tries to research the service quality, partnership and the relationship between them in China's 3PL industry systematically.On the foundation of the service quality and partnership theories by former researchers, taking present situation of China's 3PL industry into consideration, this paper constructs service quality and the partnership evaluation system and develops LSQ-PP model to examine the relation between the service quality and partnership. In order to confirm the validity of the model, this paper applies the exploratory factor analysis (EFA) to analysis test sample to perfect questionnaire, and then use the Structural Equation Model (SEM) to analysis the full sample of collected questionnaire. In general, this study explores the relationships among dimensions of service quality (Interactive, operational, and cost quality) and partnership (Customer value, 3PL value, intimacy) both qualitatively and quantitatively.Finally, the thesis summarizes the conclusion and offers suggestions for practice and future research.