Research On The Satisfaction Of G2B E-Government's Mandatory Adoption: A Case Of Tax Management System

Based on the Organizational Innovation Adoption Theory, this work focuses on those factors that could exert central impact on the adoption of e-government in mandatory context. We first review the relevant theory and select those potential factors from prior research with consideration of the specific context of mandatory situation: the expectancy of supplier marketing conduct, the perception of organization's inner-conditions, the perception of organization's outer-conditions and the public trust to e-government. And then we build the G2B mandatory adoption satisaction model with those factors we found and their external variables reflecting them. After texting the model with Structural Euqation Model(SEM) analysis using the questionnaires collected from those enterprises that have adopted an e-government product, Tax Management System, we find some interesting results: under the condition of mandatory adoption, the trust to e-government is the first important factor that determines the adopting satisfaction of organization, the supplier conduct ranks the second place which is followed by the perception of inner-condition. In contrast, we find the impact of outer-condition is not significant which implies that enterprises would focus their attention on the influencing party, government, instead of other parities in outside market place. The last part of this work gives some suggestions about the promoting strategies of e-government and direction of future research.